FAQ

Delivery Information

Shipping Locations

We ship exclusively within the United States.

Estimated Delivery Times

Orders are processed and shipped from our U.S. fulfillment partners' warehouses via USPS / UPS within 1–3 business days. Once shipped, delivery typically takes an additional 5–8 business days.

Shipping Costs

You pay the actual USPS / UPS rate for your address, which is displayed at checkout. We do not add any extra fees.

Order Tracking

Yes, you will receive a tracking number via email once your order ships.

Returns Policy

Return Process

To initiate a return, email info@tubandtowel.shop with your order number and the item details. We respond within 1 business day providing the return address and instructions. You cover return shipping costs, unless the item arrived damaged or we sent the wrong item; in those cases, we provide a prepaid label.

Eligibility for Returns

Yes, you can return any unworn item in its original packaging within 30 days of delivery if you simply don't like it. Please email info@tubandtowel.shop with your order number to start this process.

Non-Returnable Items

We cannot accept returns for items that have been worn or washed beyond trying on, items missing their original packaging or parts, or clearly marked final-sale items. Faulty items are always covered under this policy.

Damaged or Incorrect Items

If your item arrives damaged or is the wrong product, send a photo and your order number to info@tubandtowel.shop. We will issue a prepaid return label, cover the shipping cost, and either ship the correct item or provide a full refund.

Refund Timeline

Refunds are issued to your original payment method within 5–7 business days after we receive the returned item. We will notify you by email when the refund is processed.

Exchanges

We do not handle direct exchanges. To get a different size or color, please place a new order immediately so your desired item does not sell out, and return the first item within the 30-day window.

Order Cancellations

Email us as soon as possible to cancel. Orders can be cancelled free of charge until they ship. Once an order has shipped, the standard return policy applies.

Contact Us

Customer Support

info@tubandtowel.shop · (817) 658-2892 · Support hours: Monday–Friday, 9 AM–6 PM (Eastern Time) · Shahriar clothing answers every message and replies within 1 business day.

Product Details

Sizes and Specifications

Each product page includes all available details, such as dimensions or sizing, materials, included items, and care instructions. If information is missing, email us before ordering and we will check for you.

Photo Accuracy

Our photos show the actual product. However, colors may appear slightly different depending on your screen settings.

Payment and Order Changes

Accepted Payment Methods

We accept major credit and debit cards, along with express checkout options shown at the time of purchase (such as Shop Pay, Apple Pay, and Google Pay where available).

Modifying or Cancelling Orders

Please email us immediately if you need to change or cancel an order. If the order has not yet shipped, we will accommodate your request. If it has already shipped, you may return it according to our 30-day policy.